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Returns

Changed your mind?

 

We will accept a return on most unopened products within 30 days of tracking showing your order being received.

 

There's no need to contact us beforehand, simply return the item back to us at our address shown on the right and we will refund your payment minus restocking fee (which only covers our initial costs) OR credit your account to the full amount within 5 business days. Please let us know what you would prefer. We accept returns on all products EXCEPT mouth rinses.

Once returned, you have 2 choices:

 

  • Refund minus $7.95 restocking fee.
  • 100% credit of your order if you would like to purchase a different product.

 

Please include your invoice with the return so we know who to refund.

 

Whiter Smile Returns
PO BOX 500
Marleston SA 5033

 

Opened products

 

Due to health & safety reasons we are unable to offer refunds on the majority of our products if the product has already been opened. Please find our only exceptions on the right.

Teeth Whitening Gel

 

If you have purchased a Whiter Smile branded teeth whitening kit or whitening gel and the results have not met your expectations after finishing, send us an email and we will send you a free replacement of a stronger strength gel. We are unable to exchange any other branded products.

 

Teeth Whitening Mouth Trays

 

We understand there is an element of difficulty in moulding any type of mouth tray which is why we include an extra third tray (excluding our premium trays). If after trying to mould all three trays you are unsuccessful, we can offer a replacement at 50% off.

 

Night Guards

 

Night guard warranties are only valid in the USA and we are unable to honour them in Australia. All our night guards are designed to be one size fits all but due to everyone's mouth shape being different, you may need to trim part of the guard with scissors if you find yours too large. As a backup, we include for free a bonus set of trays for you to use. If you are unhappy with the fit or the moulding process goes astry and require a replacement or would like to try a different brand, we will refund 50% off the price from your initial night guard order.

 

Please contact us at hello@whitersmile.com.au for any replacements.

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