Returns

UNOPENED PRODUCTS

Changed your mind? Want something else? We will accept a return on all unused products within 30 days of tracking showing your order being received.

There's no need to contact us beforehand, simply return the item back to us at our address below and we will refund your payment (excluding postage) or credit your account within 5 business days. Once returned, you have 2 choices:

  • Where "free delivery" is offered on your purchase, the actual postage costs for us will be deducted from the total cost of your order (normally $8.95 for an item posted under 500 grams).
  • Alternately we are happy to credit you 100% of your order if you would like to purchase a different product.

Please ensure that your invoice is included with the return so we know who to refund, and yes, you can keep the free samples!

Whiter Smile Returns
PO BOX 500
Marleston SA 5033


OPENED PRODUCTS

Due to health & safety reasons we are unable to offer refunds on the majority of our products if the product has already been opened. Please find our only exceptions below.

Teeth Whitening Gel

If you have purchased a Whiter Smile branded teeth whitening kit or teeth whitening gel and have found the results have not met your expectations after finishing the whole tube, send us an email and we are happy to send you a free replacement of a stronger strength gel. We are unable to exchange any other branded products.

Teeth Whitening Mouth Trays

We understand there is an element of difficulty in moulding any type of mouth tray which is why we include an extra third tray (excluding our premium trays). If after trying to mould all three trays you are unsuccessful, we can offer a replacement at 50% off including free delivery. 

Night Guards

Currently we only have an agreement with SleepRight to be able to refund your order (excluding postage) if you are not fully satisfied with the fit within 14-28 days. If you would like to return a worn SleepRight night guard, please fill out the returns slip which is attached to the instructions booklet and post it along with the actual night guard to our address below. You do not need to include the night guard case so all contents should be able to fit in a regular sized envelope for approximately only $1. If you are unhappy with the fit of a different branded guard and would like to try another, we will refund 50% of the price from your first order.

Please contact us at hello@whitersmile.com.au for any replacements.