Changed your mind? Want something else? We will accept a return on all unused products within 30 days of tracking showing your order being received.
There's no need to contact us beforehand, simply return the item back to us at our address below and we will refund your payment (excluding postage) or credit your account within 5 business days. Once returned, you have 2 choices:
- Where "free delivery" is offered on your purchase, the actual postage costs for us will be deducted from the total cost of your order (normally $8.95 for an item posted under 500 grams).
- Alternately we are happy to credit you 100% of your order if you would like to purchase a different product.
Please ensure that your invoice is included with the return so we know who to refund, and yes, you can keep the free samples!
Whiter Smile Returns
PO BOX 500
Marleston SA 5033
Due to health & safety reasons we are unable to offer refunds on the majority of our products if the product has already been opened. Please find our only exceptions below.
Teeth Whitening Gel
If you have purchased a Whiter Smile branded teeth whitening kit or teeth whitening gel and have found the results have not met your expectations after finishing the whole tube, send us an email and we are happy to send you a free replacement of a stronger strength gel. We are unable to exchange any other branded products.
Teeth Whitening Mouth Trays
We understand there is an element of difficulty in moulding any type of mouth tray which is why we include an extra third tray (excluding our premium trays). If after trying to mould all three trays you are unsuccessful, we can offer a replacement at 50% off including free delivery.
Unfortunatey due to health & safety reasons we are unable to accept returns on opened / used night guards. All our night guards are designed to be one size fits all but due to everyone's mouth shape being different, you may need to trim part of the guard with scissors if you find yours too large. As a backup, we include for free a bonus set of trays for you to use. If you are unhappy with the fit or the moulding process goes astry and require a replacement or would like to try a different brand, we will refund 50% of the price from your first order.
Please contact us at firstname.lastname@example.org for any replacements.