RETURNS

EASY RETURNS

With our 30 day return policy


UNOPENED PRODUCTS

Changed your mind? Want something else? We will accept a return on all unused products within 30 days of tracking showing your order being received.

There's no need to contact us beforehand, simply return the item back to us at our address below and we will refund your payment (excluding postage) within 5 business days. Where "free delivery" is offered on your purchase, the actual postage costs for us will be deducted from the total cost of your order (normally $6.95). Please ensure that your invoice is included with the return so we know who to refund, and yes, you can keep the free samples!

Whiter Smile Returns
PO BOX 500
Marleston S.A 5033
Australia


OPENED PRODUCTS

Due to health & safety reasons we are unable to offer refunds on the majority of our products if the product has already been opened. Please find our only exceptions below.
Teeth Whitening Gel
If you have purchased a Whiter Smile branded teeth whitening kit or teeth whitening gel and have found the results have not met your expectations after finishing the whole tube, contact us at admin@whitersmile.com.au and we are happy to send you a free replacement of a stronger strength gel. We are unable to exchange any other branded products.
Teeth Whitening Mouth Trays
We understand there is an element of difficulty in moulding any type of mouth tray which is why we include an extra third tray (excluding our premium trays). If after trying to mould all three trays you are unsuccessful, we can offer a replacement at 50% off including free delivery. Please contact us at admin@whitersmile.com.au for any replacements.
Night Guards
Currently we only have an agreement with SleepRight to be able to refund your order (excluding postage) if you are not fully satisfied with the fit within 14-28 days. If you would like to return a worn SleepRight night guard, please fill out the returns slip which is attached to the instructions booklet and post it along with the actual night guard to our address below. You do not need to include the night guard case so all contents should be able to fit in a regular sized envelope for approximately only $1. If you are unhappy with the fit of a different branded guard and would like to try another, we will refund 50% of the price from your first order. Please contact us at hello@whitersmile.com.au for any replacements.

Whiter Smile Returns
PO BOX 500
Marleston S.A 5033
Australia


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