Our Policies
Users of Whiter Smile (the site), are subject to the following Policies and Terms and Conditions of Use.
BY USING OR ACCESSING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT WISH TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE SITE.
We are Whiter Smile, an Australian registered company (ABN 65 376 336 442). Our contact details are specified in the “about us” and "contact us" sections on our website. Whiter Smile reserves the right to alter and change these terms and conditions without prior notice and it is your responsibility to return to this page to review these changes before using this website in the future. These changes will take effect from the time of posting on this website. The terms and conditions were last altered on the 20th August 2008.
P R I V A C Y...P O L I C Y
Whiter Smile has a strict privacy policy which all employees must adhere by. Whiter Smile will not disclose customers' information to any third party. In the event of a merger/acquisition/sale of Whiter Smile, Whiter Smile will transfer customer details to the new owners - transfer of customer information would be handled appropriately by using AES 256bit Encryption (unbreakable password) to transfer customer information to help prevent customer information from being intercepted by unintended people. Each customer has the option to opt out by notifying Whiter Smile via E-Mail.
Our website may contain links to other websites - we are not responsible for the privacy policies or content of these websites.
P A Y M E N T...M E T H O D S
Paying via Mail
You may pay for your order via an Australia Post Money Order, Bank Cheque or Cash (sorry personal cheques are not accepted). During our secure checkout process, simply select 'Other' as your payment option. Print out a copy of your invoice and attach it to your Money Order/Bank Cheque and post to:
Whiter Smile
PO BOX 168
Marleston SA 5033
Make all Money Orders/Bank Cheques payable to: Whiter Smile
Paying via Bank Deposit
You may pay for your order via Direct Deposit (sometimes also called EFT for Electronic Funds Transfer). During our secure checkout process, simply select 'Other' as your payment option. You will be provided with an order number for you to use when making payment. You can then make your Direct Deposit payment via Internet Banking or at your local bank, credit union or building society to our banking details below.
Bank: Savings & Loans Credit Union
Account Name: Whiter Smile
Account Number: 04270588
BSB: 805023
S H I P P I N G ...I N F O R M A T I O N
Whiter Smile accepts orders within Australia and also Internationally (International shipping is subject to change without prior notice). Orders within Australia will be shipped next business day (where possible) Monday to Friday. Orders that are placed Friday (after 5pm CST +0930) through to Sunday will at the earliest be shipped the following Monday. On some occasions delays may be experienced and shipment may be delayed. Please allow 10 days for total delivery after order.
International orders must add International Shipping to the order. Items are sent air mail and should take on average 1-2 weeks for delivery.
P R O D U C T...A V A I L A B I L I T Y ...&...P R I C E S
Whiter Smile will attempt to make available all products advertised on this website, however, availability can not be guaranteed and Whiter Smile will not be liable for any products which are not available at the time of order. If the product is not available, the customer will be advised as soon as possible.
All prices on this site are exclusive of postage and handling charges. These prices are subject to change without notice. Whiter Smile reserves the right to refuse or cancel orders where there has been an error on the website, technical or otherwise, and the incorrect price has been displayed. The customer will be notified immediately if such a situation arises and any incorrect credit card payments already received will be refunded.
T E E T H W H I T E N I N G...D I S C L A I M E R
The degree of effect of the whiteness will vary from patient to patient, depending on the structure of the teeth, the number of applications, or the duration of time that the system is used. Teeth whitening may result in a blotchy appearance to the tooth surface and the whitening may not be uniform giving the teeth a banded appearance. Whitening fades with time and any unexpected results may be reversible. By ordering a product from Whiter Smile you accept all the risks associated with teeth whitening and agree that Whiter Smile will not be liable for any unexpected whitening results or complications that may arise as a result of the use of any products ordered through this website.
By purchasing this product you agree that:
-You are over the age of 18.
-You do not have sensitive teeth.
-The impression will be taken by you and the custom-made trays will only be as accurate as the impression taken. Whiter Smile will not be liable for trays that don't fit due to a poor impression.
-Your teeth are in good condition. The teeth are not decayed or loose. All restorations are in good condition and are not loose or defective. You do not have periodontal disease.
-You have read and understand the side effects of using teeth whitening gels as advised on the “Frequently Asked Questions” page of this website.
-You acknowledge that the whitening products will not whiten any existing dental restorations. This includes all fillings, crowns, veneers, bridges.
-You have read the list of ingredients of the products purchased and are not allergic to any of them.
-You will not use the products if you are allergic to any of the ingredients.
-Liability is limited to the cost and amount of the product.
-You will not use the products if you are diabetic as some products contain sugars.
-You will not use the product if you suffer from a heart condition.
- Will use the trays for the sole purpose of whitening your teeth.
- Will not use the product if you are pregnant or nursing until you have consulted with your dentist.
- Will not use the product if you suffer from colitis
- Will take the impression yourself.
- Don't have loose or decayed teeth.
- Don't have loose crowns or periodontal problems (gum disease).
- Will consult with your dentist prior to use & if you experience any problems while using this product.
- Acknowledge that this will not whiten any dental work (crowns, veneers, cavities, bridges, etc.).
- Acknowledge that employees/staff of Whiter Smile are not dentists.
- Are not allergic to sodium fluoride, carbamide peroxide, glycerin, carbome, sodium hydroxide, flavor, hydrogen peroxide, ammonium, hydroxide, and silicone.
- Whiter Smile only guarantees that which is in writing (no implied guarantees) and does not guarantee against tooth sensitivity, nor against trays that don't fit due to a bad impression.
- Customer agrees that the total liability is limited to the amount of the product
- Understand that the owner of this website www.whitersmile.com.au is not the manufacturer, only a reseller.
R E T U R N S...P O L I C Y
Due to the nature of this product results vary greatly person to person depending on the type of stains the users has, it may take up to three months to completely rid tough stains and therefore we are not able to refund purchases unless the product is defective. Whiter Smile does offer a 7 day exchange back guarantee for all DEFECTIVE items provided that the product is returned in its original box and includes all original packing material, original manuals and instructions, and any accessories that came with the item. Partial returns will NOT be accepted. you will be responsible for return freight charges.
Products are only considered defective if any of the following is present:
The Syringe is damaged or does not function properly.
Mouth Guard is damaged/broken BEFORE being placed in hot water.
On returns of defective products, Whiter Smile requires that you obtain a return authorization (RMA) number. To do this send an email to admin@whitersmile.com.au with your order number and reason. Returns without a RMA number will not be accepted. To obtain an RMA number, the purchaser is required to provide the sales order number and the reasons of return. Please reference your RMA number on the outside of the box. We recommend that you use Express Post with Australia Post. |
